Posts in Category: Inmate Phone Calls

How Securus Technologies is Helping with the War on Drugs

Inside the prison that I work as a corrections officer we are fighting our own war on drugs each day. Normally calm inmates turn into raging animals if they take the wrong drugs or too much of one particular drug. The alarming thing for corrections officers is that these inmates tell us that they have easier access to these drugs right inside the jail than they would if they were back on the streets. To limit the flow of these drugs into the hands of the inmates, we have to make use of a few resources.

 

Inside the visitor center, we have several scanning devices we can use to look for any types of contraband that may be changing hands inside the jail. The goal here is to get the contraband before it gets to the inmates, but many times this is easier said than done. If we suspect a serious problem, we will then utilize surprise cell inspections to try and clean up anything that may have slipped by.

 

Securus Technologies is responsible for the call monitoring system in our jail, and it is one of the more powerful resources we have in the war on drugs behind prison walls. The call monitoring system allows us to listen to the inmates on the phone, and the new LBS software is capable of doing the work of many officers and allowing us to fight on multiple fronts at the same time.

 

When the monitoring system does alert us, we discover places the inmates are hiding drugs and how they are receiving those drugs too. We have been alerted to calls where inmates were giving orders how to smuggle drugs to family, what days to come, and even where in the prison these inmates have been hiding the drugs from officers.

 

Securus Technologies Bags the Gold Stevie Award for best sales and customer service

People who have either personally experienced the prison systems, or had their loved ones in the correctional facilities will tell you that it hasn’t always been easy to communicate with and get other services to the people on the inside. That was until five years ago when private companies started getting contracts to supply these services, and enterprises like Securus have managed to create technologies that track, monitor and allow for inmate communication in the correctional facilities, making the places more secure. The efforts that Securus has been making for the past five years are finally bearing fruit because the company just won an award at the 11th edition of the Gold Stevie award.

 

The awards were held on the 24th of February in Caesar’s Palace, Las Vegas. There were more than 600 businesses and executives who attended the event. This year, more than 2,000 nominations were sent in, which was a 10 percent increase from the previous year’s number. The awards were presented to more than 53 winners in different categories.

 

While accepting the award on behalf of the company, the Senior Vice President of Operations at Securus stated that the firm felt deeply honored to have been considered for the award. He added that since the company had been set up, they had decided that they would not compromise on the quality of service they would offer their customers. The current success, he stated, was just an affirmation of the level of empathy with which they treated their customers when handling complaints and other related issues.

 

One of the judges at the event also praised Securus for their exceptional services. He stated that the industry they were operating in was quite robust and to make the achievement that they had made was not easy. He added that the spirit with which they learned new things would compound their success with time.

 

Securus wants GTL to go for a technology bake off with them

Securus is the leading company when it comes to the provision of communication and IT services for the inmates. The solutions that they provide include tracking criminals, offering telephone services, and many other similar services. The company has a great reputation for these services. However, for some time now, they have been embroiled in a row with GTL Technology over the alleged use of a patented product that the later company uses in the delivery of their services. The court case has been going on for a while with Securus offering an out of court settlement a few times. GTL on the other hand has been insisted on some sort of supreme ruling.

Of late, Securus has decided to try and extend an olive branch to GTL again. They have invited them to a technology based bake off. This came after GTL claimed that they were better at offering the support services for the criminal justice system better than Securus. The bake off is aimed at putting to rest the claims that GTL is better at their customer service than Securus Technologies. The CEO at Securus, Rick Smith, stated that they needed an independent judge to look into the companies and judge for themselves who was better in the provision of the said services.

He was categorical in stating that it was a little shortsighted to claim that GTL was doing better than their company. He stated that Securus had been operational for the past four years, during which time; they had invested close to a billion dollars in their business. He was confident that they were the better business outfit because:

  • Their products were tested and had been proven to be better for the system.
  • Unlike GTL, who handle their customer complaints through outsourced services, Securus had a completely equipped local center.
  • There were field technicians who were permanently employed to improve the services at Securus while GTL had contracted the services.

He was confident that the bake off would once and for all put to rest the claims that GTL was making about providing better services for the system than Securus was doing.

 

Securus Technologies – Release of Investigator Pro

Securus Technologies Inc. Introduces Latest Investigative Technology

Securus Technologies Inc. introduced JLG Technologies Investigative Pro, the first software offered in the correctional industry with voice search features, on September 7th, 2016. Investigative Pro is a new tool investigators and detectives are able to use to search for second party or inmate voice sampling in telephone conversations. Its development takes biometric technology to the next level in solving cases and preventing crimes.

 

Investigative Pro has great analytical features, including voice identification, group tagging voice detection, three-way call detection, case management apparatuses, and administrative reporting. The searchable voice feature tracks an inmate’s voice by PIN data, identification, and sound of voice. When searchable voice is integrated with logical features, it becomes a powerful system for detectives and investigators.

 

The benefits of Investigative Pro consist of saving correctional investigative departments time and money. The time it takes an investigator to listen to hours of call recordings can be reduced dramatically. Hours used to listen to phone calls can now be applied productively in performing other tasks.

 

Securus Technologies is one of the largest providers of technology solutions for the correctional, investigation, and public safety agencies. Since 1986, the company experienced much growth through strategic mergers and addition of new technology products. Securus holds 140 patents and presently have over 80 patents pending. In the United States, Securus has expanded to 48 states, serving over one million inmates and an estimated 3.4 thousand correctional institutions.

 

In March 2016, Securus became an A+ Accredited Business of the Better Business Bureau. Securus is headquartered in Dallas, Texas and has a nearby office in Carrollton, and a location in the state of Georgia. For nearly 31 years, Securus Technologies has introduced inmate self-service, monitoring, and investigative products & services to correction and law enforcement industries.

Securus Video Visitation Christmas from Securus Technologies on Vimeo.

The Commitment of Securus Technologies in Providing Inmate Solutions

Securus Technologies, which is the best company providing exceptional solutions in civil and criminal justice for such things as investigation, public safety, monitoring and correction, was successful in pushing for its stand that Federal Communications Commission (FCC) did not have the power to charge inmate phone calls rate caps on intrastate rates. The issue was being heard by the United States Court of Appeals. In the recent past, the company together with its competitors have been successful in the two key issues they had taken before the court concerning the rates of inmates. The first issue before the court concerned the grant of a stay on the decision on Inmate Rates and Fees that was supported by the majority in FCC.

In the United States, the threshold for the court to grant stay in any matter is generally very high. It is amazing how Securus Technologies was able to win the two issues. The company is doing an incredible job in pushing for the development of the right policy concerning inmate communications. The company has negotiated a balance of safety, jurisdiction and costs together with FCC, the federation and the courts for sixteen years now. That is pretty long time of tireless efforts. The company seeks to have FCC meet all the CEOs in the industry to come up with the best solutions for inmates, their families and friends, witnesses, victims, the industry and the society at large.

About Securus

Securus Technologies  was established in 1986 and has its headquarters in Dallas, Texas. It is the best in providing for innovative solutions in civil and criminal justice. The company’s Video Visitation is an innovative platform that allows individuals to visit their loved ones who are in jail in a more convenient way. There are two options available in the platform. One option is to arrange the onsite visitation early in advance and the other is to remotely visit your loved one who is languishing in prison by using your computer that has webcam and is connected to the Internet.

Securus Technologies helps connect those who have been imprisoned with their families and friends. It also connects inmates to technology, the personnel in the correctional facility to crucial information and so much more. The company is dedicated to provide emergency response, investigation, public information, incident management, inmate communication, verification, self-service to inmates, information management, and monitoring products and services all intended to improve the safety of this world.

Originally reported in Financial News http://www.financial-news.co.uk/32705/2016/01/securus-expands-leadership-team-20160112100500/

Securus Technologies is in not affiliated with the Securus America agency site nor the Securus health product.

Securus House is a safe space for domestic violence victims and is also a separate entity.